Rockyspin Privacy Policy

Rockyspin is operated by Rossobash SRL, a company incorporated in Costa Rica. This page sets out what personal data we collect from players and visitors, how we use it, who we share it with, and how long we keep it. As Rockyspin is not licensed in Australia, this policy reflects Rossobash SRL’s own data-handling commitments and applicable Costa Rican law rather than Australian privacy legislation.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued photo identification, proof of address, and copies of payment instruments used for deposits or withdrawals. We also collect gameplay data such as deposit and withdrawal amounts, bet history, session times, and game choices. Device and network data, including IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We use the data we collect to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We process identity, address, and payment-instrument data to meet our KYC obligations and to carry out anti-money laundering checks, including the transaction monitoring required under our AML Policy. Device and session data is used for security purposes and fraud prevention. Where you have opted in, we may use your contact details to send marketing communications, which you can withdraw at any time by contacting support.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to complete KYC checks before payouts are released. Data may be shared with affiliated companies within the Rossobash SRL operator network, which includes brands such as LiraSpin, Savaspin, and Rolldorado, where those entities operate on the same platform infrastructure. We disclose data to law enforcement or regulatory authorities when required by applicable law. We do not sell personal data to third parties.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with our anti-money laundering obligations. KYC documents are held for the same period to satisfy verification record-keeping requirements. Data that is no longer required for regulatory or operational purposes is deleted or anonymised.

Your rights

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate or incomplete data. You can request erasure of your data where we have no legal obligation to retain it. You have the right to restrict or object to certain processing activities. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us using the details below.

Responsible gambling

If you need support with gambling-related concerns, visit gamblinghelponline.org.au or call 1800 858 858. You must be at least 18 years old to hold an account with Rockyspin.

Contact us

Privacy queries and data rights requests can be directed to us by email at [email protected] . We do not have a designated Data Protection Officer; all privacy-related correspondence is handled through the same support address. We respond to requests within approximately 24 hours.