Rockyspin Responsible Gambling
Gambling is entertainment. Rockyspin operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly if you need your account changed or closed.
Our commitment
Rockyspin operates as a licensed online casino under the terms in force from 20/11/2024, governed by the laws of our country of incorporation. Age verification is mandatory at 18+, and our compliance framework includes identity checks, deposit controls, and self-exclusion. If you need any of these applied to your account, we act on the request without delay.
Tools available
Several controls sit directly inside your account under the Responsible Gaming settings section. You can set them yourself at any time.
- Deposit limits: daily, weekly, and monthly caps on how much you can add to your account
- Session time limits: a fixed duration after which you’re automatically logged out
- Self-exclusion: requested by email to [email protected] , your account is closed immediately on confirmation
Deposit limits and session time limits are self-service. You set them, adjust them, or tighten them from within your account dashboard. Self-exclusion and full account closure both require an email to our support team rather than an in-account button. Once a self-exclusion request is confirmed, the account closes immediately. Note that cryptocurrency deposits cannot currently be subject to deposit limits; if that’s a concern, self-exclusion is the appropriate route.
Signs to watch for
Some patterns are worth recognising in your own play. None of the following is a diagnosis, but each one is a signal that gambling may have moved outside its intended place.
- Chasing losses by depositing again to recover what was lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not playing
- Hiding gambling activity from people close to you
Where to get help
Several organisations provide free, confidential support. All of the following operate independently of Rockyspin.
- Gambling Help Online: gamblinghelponline.org.au, helpline 1800 858 858 (24/7)
- Lifeline: 13 11 14 (24/7 crisis support)
- Relationships Australia: 1300 364 277
Gambling Help Online offers free counselling, support and referral services for anyone affected by problem gambling. It’s available 24/7 and covers all Australian states and territories.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, email us at [email protected] or use the 24/7 live chat on site. Self-exclusion requests sent by email are acted on immediately once confirmed. If you’d prefer to speak to someone first, live chat connects you to an agent at any hour.
